Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequodspizza.click (the "Website"), place an order, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Website immediately.

This Privacy Policy applies to all information collected through our Website, as well as any related services, sales, marketing, or events (collectively, the "Services"). By using the Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Pequod's Pizza operates the website pequodspizza.click and provides food-related products and services to customers across the United States. For any privacy-related inquiries, you may contact us using the details below:

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Website and Services. The categories of information we may collect include the following:

2.1 Personal Information You Provide to Us

When you use our Website, place an order, create an account, subscribe to our newsletter, participate in promotions, or contact us, you may voluntarily provide us with personally identifiable information, including but not limited to:

• Name: First and last name used for account creation or order processing.
• Contact Information: Email address, phone number, and mailing or delivery address.
• Account Credentials: Username and password if you create an account with us.
• Payment Information: Credit card numbers, billing address, and other payment details. Note that payment information is processed through secure third-party payment processors and is not stored on our servers in full.
• Order Information: Details of the food items you order, special instructions, and order history.
• Communications: Messages, feedback, reviews, or any other content you submit through contact forms or customer support channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically by our systems and third-party analytics tools. This may include:

• Log Data: Your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data.
• Device Information: Information about the device you use to access our Website, including device type, unique device identifiers, screen resolution, and mobile network information.
• Location Information: General geographic location based on your IP address. We do not collect precise real-time GPS location unless you explicitly grant permission.
• Usage Data: Information about how you interact with our Website, including clicks, scrolling behavior, search queries, and navigation paths.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities over time and across different websites. Please see Section 7 of this Privacy Policy for more details.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you interact with us on social media or log in using a social media account, we may receive publicly available profile information.
• Advertising Partners: Our advertising and marketing partners may provide us with aggregated or anonymized data about your interests and online behavior.
• Business Partners: Third-party delivery services or restaurant aggregator platforms may share information about orders placed through their platforms that involve Pequod's Pizza products or services.
• Publicly Available Sources: Information from public databases, public records, or other publicly accessible sources.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including the following:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including payment processing and delivery coordination.
• To create and manage your account on our Website.
• To communicate with you about your orders, account status, and service updates.
• To provide customer support and respond to your inquiries, complaints, or requests.
• To send you order confirmations, receipts, and important service-related notices.

3.2 Analytics and Website Improvement

• To analyze usage patterns and understand how visitors interact with our Website.
• To monitor and improve the performance, functionality, and user experience of our Website.
• To conduct research and development to enhance our products and Services.
• To identify and fix technical issues, bugs, or errors.
• To generate anonymized, aggregated statistical data about our user base.

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and information about new menu items, events, or discounts — but only if you have opted in to receive such communications.
• To personalize your experience on our Website by displaying content and offers relevant to your preferences and order history.
• To run targeted advertising campaigns on third-party platforms, including social media and search engines.
• To conduct surveys and gather feedback to improve our marketing strategies.

3.4 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations in the United States.
• To enforce our Terms of Service and other legal agreements.
• To protect the rights, property, and safety of Pequod's Pizza, our customers, employees, and the general public.
• To detect, prevent, and address fraud, security breaches, and other illegal activities.
• To respond to lawful requests from government authorities and law enforcement agencies.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our Website and delivering our Services. These may include:

• Payment Processors: Companies such as Stripe or similar providers that securely process credit card and payment transactions on our behalf.
• Delivery Services: Third-party delivery platforms or drivers who fulfill delivery orders.
• Cloud Hosting and IT Services: Providers who host our Website and databases and ensure uptime and performance.
• Email and Communication Platforms: Services used to send transactional and marketing emails.
• Analytics Providers: Tools such as Google Analytics that help us understand Website traffic and user behavior.
• Customer Support Software: Platforms we use to manage customer service inquiries.

All service providers are contractually required to keep your information confidential, use it only for the purposes for which it was disclosed, and comply with applicable privacy laws. We do not authorize our service providers to use your personal information for their own marketing purposes.

4.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request.
• Enforce our Terms of Service and other legal rights.
• Protect against legal liability, fraud, or security threats.
• Protect the vital interests of any individual.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or prominent notice on our Website before your personal data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties with your explicit consent or at your direction. For example, if you choose to post a review or share content publicly on our Website, that information will be visible to other users.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures

• Encryption: Our Website uses Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to employees, contractors, and service providers who need to know that information to perform their job functions, and who are subject to strict confidentiality obligations.
• Payment Security: We comply with the Payment Card Industry Data Security Standard (PCI-DSS) requirements and use third-party payment processors who are PCI-DSS compliant.
• Regular Security Assessments: We conduct periodic reviews of our security practices, vulnerability assessments, and, where appropriate, penetration testing.
• Incident Response: We maintain a data breach response plan to address any security incidents promptly and in accordance with applicable laws.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in compliance with applicable federal and state laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as well as the Federal Trade Commission (FTC) Act governing unfair or deceptive practices.

6.1 Rights Available to All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes of collection, and any third parties with whom we have shared it.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (such as when we are required to retain data by law or for legitimate business purposes).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another entity where technically feasible.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the CCPA and CPRA:

• Right to Know: The right to request disclosure of the specific pieces of personal information we have collected about you over the past 12 months.
• Right to Opt-Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information to third parties for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but to the extent that certain advertising activities may constitute "sharing" under the CPRA, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to perform the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request to us using one of the following methods:

• Email: [email protected]

We will verify your identity before processing your request. We may ask you to provide information sufficient to confirm that you are the person about whom we collected personal information. We will respond to verified requests within 45 days as required by California law, with the option to extend by an additional 45 days where reasonably necessary, with notice to you.

7. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content and advertisements. This section provides a brief overview of our cookie practices.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and provide a more personalized experience.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our Website. For detailed instructions on managing cookies for your specific browser, please visit your browser's help documentation.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy, which is available on our Website.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

8.1 Retention Periods

When personal information is no longer required, we securely delete, destroy, or anonymize it in accordance with our internal data retention procedures and applicable law.

9. Children's Privacy

Our Website and Services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13, or where applicable, under the age of 16, in compliance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws.

If you are under 18 years of age, please do not use our Website or provide any personal information to us. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such a request, we will promptly investigate and delete any personal information we may have inadvertently collected from minors.

We do not knowingly market our products or services to children, and we do not allow minors to create accounts or place orders on our Website without verifiable parental consent.

10. International Data Transfers

Pequod's Pizza is based in the United States and our primary data processing activities occur within the United States. However, as we use certain third-party service providers and cloud-based technology platforms, your personal information may be transferred to, stored, or processed in countries other than your country of residence.

Where such transfers occur, we take appropriate steps to ensure that your personal information receives an adequate level of protection in accordance with the requirements of applicable law. These steps may include:

• Entering into data processing agreements with our service providers that include standard contractual clauses or equivalent data protection mechanisms.
• Working only with service providers who are certified under recognized privacy frameworks, such as the EU-US Data Privacy Framework, where applicable.
• Implementing appropriate technical and organizational security measures to protect transferred data.

By using our Website and Services, you acknowledge and consent to the transfer of your personal information to the United States and other jurisdictions as described in this Privacy Policy. If you are located outside the United States, please be aware that data protection laws in the United States may differ from those in your country of residence.

11. Third-Party Websites and Links

Our Website may contain links to third-party websites, applications, and services that are not owned or controlled by Pequod's Pizza. This Privacy Policy does not apply to any third-party websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We strongly encourage you to review the privacy policy of every website you visit. The inclusion of a link on our Website does not imply our endorsement of the linked site or its privacy practices.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our Website does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked.

However, we do offer you choices about the collection and use of your information through our cookie management tools and marketing opt-out mechanisms described in this Privacy Policy.

13. Applicable Law and Regulatory Framework

Pequod's Pizza operates in compliance with the following applicable federal and state privacy laws and regulations in the United States:

• Federal Trade Commission (FTC) Act: We comply with the FTC Act's prohibition on unfair or deceptive acts or practices in commerce, including in the context of privacy and data security.
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): For California residents, we comply with all applicable requirements of the CCPA as amended by the CPRA, including disclosure obligations, consumer rights, and opt-out mechanisms.
• Children's Online Privacy Protection Act (COPPA): We comply with COPPA's requirements regarding the collection of personal information from children under the age of 13.
• CAN-SPAM Act: Our commercial email communications comply with the requirements of the CAN-SPAM Act, including providing a clear opt-out mechanism in all marketing emails.
• Telephone Consumer Protection Act (TCPA): Where applicable, we comply with TCPA requirements for text message and telephone communications.
• State-Specific Privacy Laws: We monitor developments in state privacy legislation across the United States and will update our practices and this Privacy Policy as new laws take effect.

14. How to File a Complaint

If you believe that we have violated your privacy rights or have any concerns about how we handle your personal information, we encourage you to contact us first so that we may attempt to resolve the issue directly.

14.1 Contact Us Directly

To raise a privacy concern or file a complaint with us, please contact our privacy team:

• Email: [email protected]
• Website: pequodspizza.click

We will acknowledge your complaint within 10 business days and endeavor to resolve it within 30 business days. For complex matters, we may require additional time and will keep you informed of our progress.

14.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe your privacy rights have been violated under applicable law, you have the right to file a complaint with the relevant regulatory authority:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. We will notify you of any material changes by updating the "Last Updated" date at the top of this page, and, where required by applicable law, by sending you an email notification or by posting a prominent notice on our Website prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and Services after any modifications to this Privacy Policy constitutes your acknowledgment of the modifications and your consent to abide and be bound by the updated policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to working with you to obtain a fair resolution of any privacy-related complaint or concern. Our privacy team is dedicated to responding to all inquiries promptly and professionally.